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Returns & Exchanges
At Memo, we want you to love your beauty ritual. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return.
2
Prepare the Package
Securely pack the products in their original packaging, ensuring all safety seals are intact to qualify for a full refund.
3
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it to the outside of your return parcel.
4
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing